Terms and Conditions

This terms and conditions document governs the use of the Alice’s Restaurant online service (the Service) including shopping and participation in promotions run by Alice’s Restaurant. The Alice’s Restaurant website is owned by Alice’s Restaurant Limited.

Acceptance of Terms & Conditions
By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained herein. Further, by continuing, you acknowledge that you have read, understood and accepted these terms and conditions. By purchasing a product from this website, you agree to be bound by these terms and conditions.

Alice’s Restaurant Limited reserves the right to change any or all of the information contained herein at any time and you should constantly check the current terms and conditions. Alice’s Restaurant Limited reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at their sole discretion. Any orders cancelled by Alice’s Restaurant Limited, but paid for, will receive a full refund.

Product Specifications:
While we do our best to make sure sure that product specifications are correct, we are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices and discounts set forth herein are subject to change without notice. If there are any changes after you have ordered a product, we will contact you prior to processing your order.

All prices are shown in New Zealand dollars (NZ$) and include GST (which is currently 15% sales tax – if the GST rate changes we reserve the right to immediately amend our prices accordingly). All prices are correct at time of publication, however we reserve the right to alter prices for any reason.

By placing an order on this website you agree to, and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by Alice’s Restaurant Limited for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

Stock Levels:

Please note that due to the natural state of this product stock levels are subject to change at any time.

Placing Orders

Age at Time of Purchase

To purchase from this site, you must be sixteen (16) years of age or over.

Correct Order Details
Please double check your delivery address is correct before placing your order as orders lost due to incorrect address details will be at your own expense.

Online Payments
We accept payments via online banking our account details are as follows.

Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Cancellation Policy:
Orders can only be cancelled before they are shipped and we reserve the right to levy a $10 charge to cover any subsequent administrative expenses should there be any.

Alice’s Restaurant does offer delivery of its products for wholesale cutomers, delivery times are subject to consultation with the wholesale buyer.

Returns Policy for Website Purchases

We guarantee a money back refund if you are not 100% happy with your online purchase from Alice’s Restaurant.

If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time. See our returns policy for details.

Website Security:

We take security seriously and have taken steps to ensure your personal information is secure.   We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online.  However we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Please ensure you do not knowingly transmit any material that may contain a virus or other harmful component. Only individuals who can make legally binding contracts may purchase goods and services from this site. Alice’s Restaurant cannot guarantee that it will notice or be able to prevent any illegal or inappropriate use of this website, nor can Alice’s Restaurant Limited guarantee that it will give notice of any illegal or inappropriate use of this website.

Our website may contain links to other sites that are not under our control.  These websites have their own privacy policies, and we encourage you to view them.  We have no responsibility for linked websites and provide them solely for your information and convenience.